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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karlye Russ

September 10, 2026

5  out of  5
rating by Karlye Russ
"Kate M is the best! She is always super helpful and professional."
We responded:
"Wow, thank you for the 5-star review, Karlye! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Kristen

September 9, 2026

5  out of  5
rating by Kristen
"Jake was really awesome! Great to work with! Helped me out a lot with getting insurance on my car. Very friendly."
We responded:
"Thank you so much for the 5 stars, Kristen! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Shay Tamez

September 2, 2026

5  out of  5
rating by Shay Tamez
"Jake from State Farm is my go-to insurance guy! ❤️ And yes, he does wear khakis sometimes! 😂

I’ve been with Jake for 10 years, ever since I first started with him at another office in Holland and followed him when he opened his own agency. For a decade, he has consistently gone above and beyond for me and my family.

His customer service is truly top-notch. Jake doesn’t just make you feel like a customer, he makes you feel like family. He’s always there when we need him, takes the time to help, and genuinely cares about the people he serves.

After 10 years of being taken care of this well, I honestly don’t know if I could ever switch to anyone else! Thank you, Jake, for always having our backs! ❤️

If you’re looking for an insurance agent who actually cares, Jake is your guy! 🙌"
We responded:
"Thank you for that great review Shay! - we really appreciate your kind words! "
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Yahnica Nikki

August 28, 2026

5  out of  5
rating by Yahnica Nikki
"⭐⭐⭐⭐⭐

I had a wonderful experience working with Tavian! He was very professional, patient, and helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I understood my insurance options. Tavian truly went above and beyond to make sure I got the coverage that was right for me. I really appreciate his excellent customer service and would definitely recommend him to family and friends!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Archapala

August 26, 2026

5  out of  5
rating by Archapala
"He was really great talking with, made my experience very easy and comfortable"
We responded:
"Archapala, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Teresa Walton

August 24, 2026

5  out of  5
rating by Teresa Walton
"Jake was great. He called me right on time. Thanks Right on Time, Jake"
We responded:
"Teresa, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Grand Rapids. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Jake Thompson and Team "
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susan butts

August 21, 2026

5  out of  5
rating by susan butts
"Great professional guy! Thanks Tavian"
We responded:
"Thank you so much for the 5 stars, susan! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Francis Edoziuno

August 20, 2026

5  out of  5
rating by Francis Edoziuno
"The agent was very helpful and patiently explained the policy and questions that we had."
We responded:
"Francis, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Grand Rapids. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Jake Thompson and Team "
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Holly

August 14, 2026

5  out of  5
rating by Holly
"Kate was great to work with!! She walked this technogly dunce through e-signing forms and saved me a ton of money helping me understand my coverages! Go here if you want a great price and super costomer service!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Gavin Spicer

August 12, 2026

5  out of  5
rating by Gavin Spicer
"Tavian helped me save a ton of money he's the man 👍👍👍👍👍"
We responded:
"Gavin, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Jakobe Groves

August 7, 2026

5  out of  5
rating by Jakobe Groves
"Tavian was really professional and focused on trying to help me find the right coverage this State Farm goes above and beyond for it’s customers."
We responded:
"Jakobe, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Tina Collins

August 5, 2026

5  out of  5
rating by Tina Collins
"Tavion was referred to me by a family member and he is getting me together. He is relatable, good communication skills, and knows his products; from car insurance to renters, to life and everything in between. These quotes have been unmatched and everything that I needed. Thanks Tavion and Jake from State Farm! 💕🌺🙏🏾"
We responded:
"Thank you so much for your wonderful feedback of us here at Jake Thompson’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Jake Thompson’s Insurance Team "
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Sandra Uribe

July 31, 2026

5  out of  5
rating by Sandra Uribe
"Will recommend this agency to my friends and family! Worked with Tavian and he really helped me understand what type of coverages I have and made sure I was properly insured! 10 out of 10!"
We responded:
"Thank you for the 5-star review of Jake Thompson’s team - we really appreciate your kind words! "
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Ike G

July 24, 2026

5  out of  5
rating by Ike G
"Man Tavian helped me and made everything simple I have coverage for my family and myself. I feel confident in my policy!"
We responded:
"Ike, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Sami

July 21, 2026

5  out of  5
rating by Sami
"This is a very nice Jake from state farm"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Scotty Greenwood

July 17, 2026

5  out of  5
rating by Scotty Greenwood
"I can't recommend Jake Thompson at State Farm enough. I was looking for affordable coverage from someone I could actually trust, and Jake exceeded my expectations. I've known Jake since we were kids, so I already knew the kind of person he is, but seeing the level of professionalism and care he brings to his clients was still impressive.
He took the time to review all of my home, auto, and motorcycle policies to make sure I had the right coverage at the best possible rate—even if that meant using someone else. That level of honesty and transparency is hard to find these days. He answered all of my questions, communicated clearly throughout the process, and was always quick to respond whenever I needed anything.
In the end, I saved money, improved my coverage, and gained peace of mind knowing my insurance is set up the right way. If you're shopping for insurance and want someone who genuinely has your best interests in mind, I highly recommend reaching out to Jake."
We responded:
"Scotty, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Jake Thompson and Team "
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Jake Boehm

July 6, 2026

5  out of  5
rating by Jake Boehm
"As far as I know, he doesn't wear khakis, but he was super helpful and got us a great deal!"
We responded:
"Thank you for your kind review of State Farm Agent Jake Thompson’s Team. We appreciate it!"
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Daniqua Payne

July 2, 2026

5  out of  5
rating by Daniqua Payne
"Jake was amazing & patient he worked hard to get me a great price & although unsuccessful gave me great tips to lower my insurance for the future thank you"
We responded:
"We appreciate your review, Daniqua. We are so happy that you had such a wonderful experience with State Farm Agent Jake Thompson’s Team here in Grand Rapids ! "
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Alicia Sherman-Burke

July 2, 2026

5  out of  5
rating by Alicia Sherman-Burke
"Great, super helpful."
We responded:
"Thank you so much for the 5-stars, Alicia! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Jeep Freak

July 2, 2026

5  out of  5
rating by Jeep Freak
"Awesome people to deal with and cheaper than others in my area. Definitely would recommend if you’re looking for insurance"
We responded:
"Thank you for the fantastic review, Jeep! We are always here to help with your insurance needs here in Grand Rapids . "
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Timothy Mays

June 27, 2026

5  out of  5
rating by Timothy Mays
"Jake was very helpful and was able to get me a great quote. I'm very happy with with his service."
We responded:
"Thank you for taking the time to leave such a great review, Timothy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Brandon A

June 23, 2026

5  out of  5
rating by Brandon A
"Jake was able to answer all my questions and help me save money from my current insurance provider."
We responded:
"Brandon, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jake Thompson’s Team!"
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Chris Pendleton

June 17, 2026

5  out of  5
rating by Chris Pendleton
"Jake was awesome! He helped me set up my insurance policy quickly and easily, and he found me a very affordable rate. The whole process was smooth, stress-free, and he made sure I understood everything. I definitely recommend working with him!"
We responded:
"Thank you for the fantastic review, Chris! We are always here to help with your insurance needs here in Grand Rapids. "
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EMTV

June 12, 2026

5  out of  5
rating by EMTV
"Tavian helped me get the cheapest insurance quote with renters and life insurance included! He kept contact and answered any questions I had when it came to canceling my past insurance. Thank you so much Tavian!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jake Thompson’s Team. "
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Katie Perez

June 10, 2026

5  out of  5
rating by Katie Perez
"Jake was great! Super helpful and willing to walk me through step by step what I needed to do to upload any documents needed."
We responded:
"We appreciate your review, Katie. We are so happy that you had such a wonderful experience with State Farm Agent Jake Thompson’s Team here in Grand Rapids ! "